FAQs
Ordering & Payment
1. How do I place an order?
- Browse our website, select your favorite items, and proceed to checkout. Enter your shipping and payment details to complete the order.
2. What payment methods are accepted?
- Currently, we accept payments through PayPal. However, we're excited to announce that additional payment options will be available soon.
3. Can I modify or cancel my order?
- Once confirmed, modifications or cancellations may not be possible. Please review your orders carefully before finalizing the purchase.
Shipping & Delivery
4. Do you offer international shipping?
- Yes, we offer international shipping with free worldwide delivery on all orders over $50 USD. For orders under $50 USD, shipping is a flat $9.98 USD. See our shipping policy page for details.
5. How can I track my order?
- Once shipped, you'll receive a confirmation email with a tracking number. Use this number to monitor your delivery status.
6. What is the estimated delivery time?
- Our standard delivery time is 10~15 days on average. However, please note that various factors may affect delivery times.
7. Do I have to pay customs duties and taxes?
- Yes, customs duties for international shipments are the responsibility of the customer and vary from country to country.
Returns & Privacy
8. What is your return policy?
- We offer a hassle-free return policy within 30 days of receiving your order. Visit our Returns Policy page for detailed instructions.
9. How is customer data secured?
- Carsette prioritizes the security of your data. Our website uses encryption technology, and we do not store sensitive payment information.
10. Is my privacy protected when ordering?
- Absolutely. Carsette respects your privacy. We handle your information with utmost confidentiality and adhere to strict privacy standards.
Feel free to contact Customer Support for further assistance.
Happy shopping! 🌸✨