Return Policy

We have a 30 day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn, unused, with tags and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, you can contact us at support@carsette.com. Please make sure you request a return authorization before you send the item back to us. Items returned to us without prior authorization will not be accepted.

Please note that you are responsible for the shipping costs of returning the item.

If your return is accepted, we'll send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

DAMAGES & ISSUDES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCAHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@carsette.com.